Privacy Policy Pelita 88 – We Protect Your Data As If It Were Our Own

Pelita 88 ("we", "our platform", "the Company") operates pelita88.click and provides online casino services and Sports Betting for users in Malaysia. We fully recognise that your personal information is sensitive and valuable, and we take complete responsibility for ensuring it is handled in the safest and most respectful manner.

This Privacy Policy ("Policy") sets out in detail the types of personal information we collect, how it is used, who it may be shared with, and the security measures we take to protect it. This Policy forms part of Terms and Conditions of ours and should be read together with that document.

Pelita 88 collects only the information genuinely necessary to deliver our services safely and effectively. The data we collect can be grouped into several categories:

Personal Identification Data:

Financial Data:

Platform Usage Data:

Pelita 88 collects your personal information through a variety of means, depending on how you interact with our platform:

• Account Registration: When you register a new account, you provide us directly with basic information such as your name, email address, phone number, and date of birth.
• Identity Verification (KYC): To process withdrawals above a certain amount or to comply with legal requirements, we may request a copy of your identity document, such as your Malaysian Identity Card.
• Financial Transactions: Deposit and withdrawal information is collected when you carry out any transaction on our platform using methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.
• Platform Usage: Usage data such as games played, betting amounts, and browsing activity are collected automatically while you use the platform.
• Contact Us: When you contact our customer support via live chat, email, or other channels, we retain a record of those communications.
• Cookies and Tracking Technologies: Our website uses cookies and similar technologies to collect information about how you use the platform. See Section 7 for more details.

Pelita 88 uses your personal data solely for legitimate and transparent purposes. We will not process your data for any other purpose without obtaining your additional consent. The primary purposes for which we use your data are:

• Account Management: To create, verify, and manage your user account on the Pelita 88 platform.
• Transaction Processing: To securely and accurately process your deposits and withdrawals via your chosen Malaysian local payment methods.
• Identity Verification: To comply with the KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements prescribed under Malaysian law.
• Service Provision: To enable you to access and enjoy all Pelita 88 games and services, including live casino, slots, football betting, badminton, and e-sports.
• Platform Security: To detect and prevent fraud, unauthorised access, and platform misuse.
• Customer Support: To provide technical assistance and resolve any complaints or enquiries you submit.
• Marketing Communications: To send you information about Pelita 88 promotions, bonuses, and special offers — only where you have consented to receive such communications.
• Legal Compliance: To fulfil applicable legal and regulatory obligations in Malaysia.

Pelita 88 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes without your consent. However, we may share your data in the following limited circumstances:

• Payment Service Providers: Information required to process transactions is shared with providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and FPX providers that are licensed and registered in Malaysia. These providers are bound by strict confidentiality agreements.
• Game Software Providers: Third-party game providers that supply Live Casino and slots on our platform may receive the minimum game data required for technical functionality. They do not receive your financial information or personal identification details.
• Legal Authorities: We may be required to disclose certain information to Malaysian authorities such as the police, courts, or regulatory bodies where mandated by a court order or applicable law.
• Anti-Fraud Operators: In cases involving suspected fraud or financial crime, we may share the necessary information with the relevant law enforcement bodies.

Pelita 88 implements a comprehensive set of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL Encryption: All data communications between your browser and our servers are protected with 256-bit SSL encryption at all times.
• Data-at-Rest Encryption: Sensitive personal information stored in our databases is encrypted using robust encryption algorithms.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA for all user accounts as an additional layer of security.
• Internal Access Controls: Only Pelita 88 staff who require access to specific data to carry out their assigned duties are granted access, and this access is regularly monitored and audited.
• Real-Time Threat Monitoring: Our systems are monitored around the clock to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: Pelita 88 conducts regular security assessments (penetration testing) by independent cybersecurity experts to identify and address any vulnerabilities.

While we take all reasonable precautions, no security system can guarantee absolute 100% protection. You also play an important role in keeping your account secure by using a strong password and keeping it confidential.

The Pelita 88 website uses cookies and similar tracking technologies to enhance the user experience and analyse how our platform is used. The types of cookies we use are:

• Essential Cookies: These cookies are essential for the core functionality of the platform, such as maintaining your login session and processing transactions. Without them, the platform will not function properly.
• Performance Cookies: Used to analyse how users interact with our platform, enabling us to identify areas for improvement. This data is collected in aggregate form and does not personally identify you.
• Functional Cookies: Allows the platform to remember your preferences — such as your selected language and display settings — to deliver a more personalised experience.

You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the platform. For more information on managing cookies, please refer to your web browser's help section.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by Pelita 88:

All requests relating to the above rights will be processed within 30 business days. In more complex cases, this period may be extended with prior notice to you. Please note that these rights may be subject to certain exceptions, such as the need to comply with legal obligations or to defend legal claims.

In the course of our operations, your personal data may be transferred to, stored in, or processed in countries outside Malaysia. This may occur in connection with the use of cloud servers, international game software providers, or other technical service providers.

In all cases of cross-border data transfers, Pelita 88 ensures that:

• The recipient country provides an adequate level of data protection, or
• Appropriate contractual arrangements have been put in place to ensure your data is protected to a standard equivalent to Malaysia's PDPA.

Pelita 88 does not transfer data to countries known to have inadequate data protection practices without sufficient additional safeguards in place.

Pelita 88 retains your personal data only for as long as necessary for the purposes stated in this Policy, or as required by applicable law:

• Active Account Data: Retained for as long as your account is active and for a specified period following account closure to meet legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
• Communication Logs: Customer service interaction records are retained for 2 years for quality control and dispute resolution purposes.
• Usage Data & Logs: Technical data such as IP logs and session activity is retained for 12 months for security and fraud detection purposes.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised in a manner that makes it no longer possible to identify you from it.

The Pelita 88 platform is strictly prohibited for use by individuals under 18 years of age. We do not knowingly collect personal information from children or minors.

If we become aware that we have collected personal data from an individual under 18 years of age, we will take immediate steps to delete that information and close the relevant account.

Pelita 88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business circumstances. Each new version will be identified by an updated date at the top of this document.

For material and significant changes, we will notify you through:

• In-platform notification on Pelita 88 upon your next login, or
• Email to the address you registered with us.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Pelita 88 platform after any changes take effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your rights regarding the personal data we hold, please contact our Data Protection Officer through the following channels:

• Privacy Email: support@pelita88.click (please use the subject line: "Privacy Enquiry")
• Live Chat: Available on the platform 24 hours a day, 7 days a week
• Target Response Time: Privacy-related enquiries will be responded to within 5 business days; formal requests under the PDPA within 30 business days.

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your personal data has been handled in a manner that violates the PDPA 2010.